Terms of sale

Last updated 11 November 2026

These terms apply when you order a print from Split Seconds. They don’t take away any rights you have under the consumer law of the country where you live.

1Who we are

Split Seconds is a Dutch business, registered with the Chamber of Commerce (KvK).

2What you’re ordering

A print of frames from your video, laid out exactly as in the preview, printed on 200 gsm matte fine art paper. If you choose a frame, it’s framed behind perspex in black, white or wood. If you choose no frame, you get the print on its own. Colours on paper can look a little different from your screen, and wood grain varies from frame to frame.

Your order is placed when your payment goes through, or when a discount code covers the whole price. We email you an order confirmation, and if you paid, Stripe also emails you a receipt.

3Your video

When you order, you confirm that you made the video or have permission to print it, including from the people who appear in it.

You keep all rights to your video and your print. You allow us to use the print file only to make and deliver your order, and we share it only with the print lab. See the privacy notice for how long we keep it.

We may refuse an order whose content is illegal or infringes someone else’s rights. If we do, we refund you in full.

4Prices and payment

Prices are in euros and include delivery, VAT and the frame, if you choose one. The total shown before you pay is what you pay.

You pay on Stripe’s secure checkout page. Discount codes are entered there: one code per order, and codes have no cash value.

5Delivery

We deliver to the Netherlands, Belgium, Germany, Luxembourg, France, Austria, Ireland, Italy, Spain, Portugal, Denmark, Sweden, Finland and Poland, but not to the Canary Islands, Ceuta or Melilla, which are outside the EU’s VAT area. If you order for delivery there, we cancel the order and refund you in full. Each print is usually made within 3–5 working days, then sent by courier, and we email you the tracking link when yours is on its way. If it hasn’t arrived within 30 days of your order, tell us and we’ll send a new one or refund you.

The print is your responsibility from the moment it’s delivered to you or to someone you named.

6Returns and cancelling

Each print is made to your design, so the 14-day right to cancel that usually applies to online purchases doesn’t apply to it (Article 16(c) of EU Directive 2011/83/EU). We tell you this before you pay.

If you change your mind, email us straight away. If we haven’t sent your print to the lab yet, we cancel the order and refund you in full.

7Damaged or faulty prints

If your print arrives damaged, has a fault, or isn’t what you ordered, email us with a photo of the print and the packaging. We reprint it or refund you, whichever you prefer, at no cost to you.

This comes on top of your legal rights: under EU law, what you buy must match what you ordered, and you can claim for at least two years after delivery if it doesn’t.

8Our responsibility

If we break these terms, we’re responsible for loss you suffer that was a foreseeable result, up to the price of your order. Nothing here limits our responsibility where the law doesn’t allow it to be limited, including your rights for faulty goods.

9Questions and complaints

Email hello@splitseconds.shop. We reply within 5 working days. If we can’t sort it out together and you live in another EU country, the European Consumer Centre in your country can help, free of charge.

10Law and courts

These terms are governed by Dutch law. If you live in another EU country, you keep the protection of its mandatory consumer law, and you can take a claim to the courts where you live.

We may update these terms. The version on this page when you place your order is the one that applies to it.